TERMS

It’s easy to read this page on a laptop or computer. Read this page before participating in any fitness program/product. If any point needs clarification, talk to the company. Sign near the bottom of this page. These terms are standard and similar for the fitness and rehabilitation industry.

1. Gym Rules
2. Policies
3. Informed Consent/Waiver
4. Confidentiality
5. Media

1. Open door slowly: When entering the gym, open the door slowly.
2. Back to normal & lock up: When entering the gym, notice where everything is. Leave it in that same condition when finished. Put things back, turn everything off, and lock the doors. Get in the habit of looking at the gym to check it one final time before leaving.
3. Using equipment: Use equipment with care. Lift and put equipment down gently.
4. Special equipment: Do not use special equipment such as the cardio machines and power racks until the trainer has shown you how first. This will ensure safety and so it does not break it. If a client uses these special equipment without permission and breaks something, they will be responsible.
5. Common sense: Look around. Read things. Think how a decent gym person in any gym would use it and conduct themselves.
6. Hygiene: Wear deodorant. Have clean hygiene and clothes. Standard in public spaces.
7. Ventilation: If needed, open the front electric door a little. Close it when finished. Keep the side door closed.
8. Heat: Turn on the heater if it’s cold.
9. Food & drinks: No food allowed. Drinks are ok.
10. Phone: Attend to your phone before or after your workout, so you can focus on your workout.
11. TV volume: Maximum 16. If you want louder music, bring your own headphones and play music through your phone.
12. Violence: Not allowed.
13. Gym permission use: The trainer must give permission to each person prior to use.
14. Lack of adherence: Every gym has similar rules. Reminders will be given if necessary. Any ongoing lack of adherence to the rules and common sense will not be tolerated.

GENERAL

1. Payment: Required before or on the day any program/session starts.
2. Monthly gym membership unlimited: The monthly gym membership is the same as most gyms. It is the clients’ responsiblity to use the monthly gym membership unlimited how they like. It’s how a Netflix subscription works. Watch 1 or 100 movies a month. The use is up to the client but the price remains the same. On average, clients use the gym 2-4 times a week.
3. 4 drop ins: Clients use the gym on up to 4 pre-scheduled days within a month which can be scheduled week to week. The 4 dropins must be used within the 1 month time period; otherwise do not carry over.
4. Replacement: 1 free. A replacement is $10.
5. Stop exercise: Clients may stop exercise for any health reason. Clients must communicate this so the the trainer knows and to see what accommodations can be done.
6. Cancellation and refund of programs/sessions: Clients may cancel the contract within 1 week (7 days) of their purchase date to receive a remaining/prorated refund. Clients must notify within the first week (7 days) of the purchase date. After this date, client must complete all their purchased programs/sessions, or forfeit it to the company, or it will expire within 3 months of the purchase date. Results come from commitment. There are no refunds for completed sessions with the trainer or completed time the trainer has already spent on customized work for the client.
7. Purchase expiry: Like other gyms, all purchases must be used within 3 months of the purchase date; otherwise, they expire. 3 months is a reasonable time to use a purchase for anyone who intends to use them right away.
8. Freeze/pause your monthly membership: At most gyms, and at this gym, you can freeze/pause your gym membership for 2 valid reasons (MEDICAL ILLNESS OR INJURY). You will need a DOCTOR’S NOTE as proof. The client must let us know the day this happens, so we can freeze/pause the membership from that date moving forward and it will resume once you return. If you cannot attend and let us know a week after, we cannot adjust for the time that has passed. Most gyms and us will NOT freeze or pause a gym membership for reasons related to work, legal, travel, or vacation. Plan your schedule in advance.

SESSIONS WITH THE TRAINER

1. Late cancellation/reschedule/no show: This policy is common in the fitness industry. When the client gives notice before 9pm the day before a session to cancel/reschedule a session, there is no penalty. This gives companies time to rearrange their day. However, if a client does not give notice of a cancellation/reschedule before 9pm the day before the session, it’s a late cancellation/reschedule and the cost of that session will be charged. No shows are also charged. To be fair, if the trainer late cancels/reschedules or no shows, the client will get 1 additional session free. Both the client and trainer get 2 exemptions a calendar year for any late cancellation/reschedule to account for anything unexpected. This also applies to ICBC Active Rehab patients. ICBC does not pay for a patient’s late cancellations/reschedules or no-shows. This is not ICBC’s responsibility. The patient’s actions are the patient’s responsibility.
2. Habit of cancelling/rescheduling: If a client cancels/reschedules often, the trainer will let the client know for a chance to correct this. Otherwise, the habit of cancelling/rescheduling often is a waste of time and that working relationship will end that calendar year. It may start up again the next calendar year if this bad habit has been corrected.
3. Late to sessions: 5-10 min late is understandable. If a client is late, that session will not be extended and end at the original time. The trainer has other work to do. If the client is excessively late without notice, by half the session length or more, that is too late, and this will result in a forfeiture of a session meaning that session is charged. If the client anticipates running significantly late, notify the trainer before the session starts. If the trainer is 5 min late, that session or another session will be extended 5 min.

I the client, give my consent to participate in the physical fitness assessment/program/product developed by Tee Live Fitness And Kinesiology (TLFAK). This will help determine and improve my physical fitness and program. Any health and fitness program has some health risks. TLFAK performs safe practices to minimize risks and that’s why for 14 years, nobody has even been moderately injured. I the client will do safe practices too. If anything feels unsafe, I will cease participation. I do not have medical problems other than those mentioned in the PARQ that would present any undue health risks.

I assume all risks during my tenure at TLFAK or with any of their products, and hereby release and hold harmless TLFAK from any and all health claims, suits, losses, or causes of action for damages, for injury/ death, including negligence, arising out of or related to my participation in any program/product offered by TLFAK.

I the client, understand that information collected by TLFAK will be used for health and fitness purposes. The information is confidential and will not be shared with anyone without my verbal or written consent, or in a medical emergency or if necessary, to achieve a safe and effective fitness program.

With your verbal or written consent, your photos and videos related to TLFAK, ONLY IF any are taken will be posted but not limited to our media platforms (website and social media, etc.) for promotional/educational purposes. If you are not comfortable with photos and videos, nothing will be taken. I the client, understand this.

To agree to the terms (October 13 2025 version), fill in the fields, and click “Submit”. This is your electronic signature.

A copy of these terms will be emailed to you, so you have a copy, and can review it at a future date if needed.