It’s easy to read this page on a laptop or computer. Read this page before participating in any fitness program/product. If any point needs clarification, talk to the company. Then, sign near the bottom of this page. These terms are similar and standard for most fitness companies.

1. Gym Rules
2. Policies
3. Informed Consent/Waiver
4. Confidentiality
5. Media

1. Back to normal: When clients enter the gym, notice where everything is and how it is. Leave it in that same condition when finished. Put things back, turn everything off, and close and lock the doors. Look at the gym before leaving as a final check. The trainer will go over this in person. If anything is forgotten, a few reminders usually happen in the beginning when someone is new, but should not after.
2. Special equipment: Do not use special equipment such as the cardio machines and power racks until the trainer has shown you how first. This will ensure safety and so it does not break it. If a client uses these special equipment without permission and breaks something, they will be responsible for the cost to fix it.
3. Common sense: Look around. Read things. Think how a decent gym person in any gym would conduct themselves, use it, and leave it for the next person.
4. Hygiene: Have clean hygiene. Wear clean clothes. Wear deodorant. This is expected in every gym.
5. Gym ventilation: If needed, open the side door or front electric door 1-2 feet. Close it when finished.
6. Food & drinks: No food allowed. Drinks are ok.
7. Phone: Attend to your phone before or after your workout. Focus on your workout.
8. TV volume: Maximum 15.
9. Violence: Not allowed.
10. Permission: The trainer gives you permission to use the gym after meeting, program payment, and showing you how to use the gym equipment safely. For liability and safety, do not bring anyone else to the gym with you without requesting permission first.
11. Lack of adherence: Every gym has rules. Clients will be given reminders about necessary things. However, in any gym, any ongoing lack of adherence to the rules and common sense, they may be asked to leave.

GENERAL

1. Payment: Required before or on the day any program/session starts.
2. Monthly gym membership unlimited: The monthly gym membership is the same as most gyms. It is the clients’ responsiblity to use the monthly gym membership unlimited how they like. It’s how a Netflix subscription works. Watch 1 or 100 movies a month. The use is up to the client but the price remains the same. Normally, on average, clients use the gym 2-4 times a week.
3. Month gym membership light: The above policy also applies to the monthly gym membership light. Also, this is a lower cost monthly gym membership where clients use the gym on 1 pre-scheduled day of the week. If you miss that day in the week, it cannot be replaced later. A miss is a miss.
4. Replacement: 1 free. A replacement is $5.
5. Stop exercise: Clients may stop exercise for any health reason. Clients must communicate this so the the trainer knows and to see what accommodations can be done.
6. Cancellation and refund of programs/sessions: Clients may cancel the contract within 1 week (7 days) of their purchase date to receive a remaining/prorated refund. Clients must notify within the first week (7 days) of the purchase date. After this date, client must complete all their purchased programs/sessions, or forfeit it to the company, or it will expire within 3 months of the purchase date. Results come from commitment and overcoming challenges. Do not take the easy way out. There are no refunds for completed sessions with the trainer or completed time the trainer has already spent working on something customized for the client.
7. Purchase expiry: Like other gyms, all purchases must be used within 3 months of the purchase date; otherwise, they expire. 3 months is a reasonable time to use a purchase. There are no issues with anyone who purchases sessions with an intent to use them right away to see progress right away.
8. One health exception: When there is a serious health situation and the client can no longer participate, we need proof with a doctor’s note. The client needs to let us know when this happens, so we can adjust from that date and onward with the with a doctor’s note. We cannot adjust for the time that has passed.

SESSIONS WITH THE TRAINER

1. Late cancellation/reschedule/no show: This policy is common in the health and fitness industry. Client must be courteous and thoughtful enough to provide notice before 9pm the day before the session to cancel/reschedule a session, otherwise it’s a late cancellation and the cost of that session will be charged. No shows are also charged. It’s simple. Give notice before 9pm the day before to cancel/reschedule a session with no penalty. Companies need reasonable time to rearrange their day without loss. To be fair, if the trainer late cancels/reschedules a session after 9pm the day before the session, or no shows, the client will get 1 additional session free. If a client is cancels/reschedules often, the client is wasting their time and others’ time. Reliable trainers want to work with reliable clients. Reliable clients want to work with reliable trainers. Clients who are serious about their fitness schedule are reliable.
2. ICBC patients no-show or late cancellations (This #2 policy relates to ICBC Active Rehab patients only that is directly quoted from ICBC terms): “ICBC does not pay for no-show appointments or late cancellations. In the case of a no-show or late cancellation, the Firm’s policies apply to the ICBC Customer. Note: If the Firm’s policies dictate that the ICBC Customer incurs a charge for a no-show appointment or late cancellation, the Health Care Practitioner must inform the ICBC Customer that ICBC will not reimburse this fee as it is being charged as a result of a Firm’s policy.” The above policy (1. Late Cancellation/Reschedule/No show) applies to ICBC Active Rehab patients as it does everyone else.
3. Punctuality: 5-10 min late is normal. It is a basic responsibility to be on time. If a client is late, that session will not be extended and end at the original time. The trainer has other work to do. If the client is excessively late without notice, by half the session length or more, that is too late, and this will result in a forfeiture of a session meaning that session is charged. If the client anticipates running late, be courteous and notify the trainer before the session starts. If the trainer is 5-10 min late, that session or another session will be extended 5-10 min.

I the client, give my consent to participate in the physical fitness assessment/program/product developed by Tee Live Fitness And Kinesiology (TLFAK). This will help determine and improve my physical fitness and program. Any health and fitness program has some health risks. TLFAK performs safe practices to minimize risks and that’s why for 12 years, nobody has even been moderately injured. I the client will do safe practices too. If anything feels unsafe, I will cease participation. I do not have medical problems other than those mentioned in the PARQ that would present any undue health risks.

I assume all risks during my tenure at TLFAK or with any of their products, and hereby release and hold harmless TLFAK from any and all health claims, suits, losses, or causes of action for damages, for injury/ death, including negligence, arising out of or related to my participation in any program/product offered by TLFAK.

I the client, understand that information collected by TLFAK will be used for health and fitness purposes. The information is confidential and will not be shared with anyone without my verbal or written consent, or in a medical emergency or if necessary, to achieve a safe and effective fitness program.

With your verbal or written consent, your photos and videos related to TLFAK, ONLY IF any are taken will be posted but not limited to our media platforms (website and social media, etc.) for promotional/educational purposes. If you are not comfortable with photos and videos, nothing will be taken. I the client, understand this.

To agree to the terms (February 17 2025 version), fill in the fields, and click “Submit”. This is your electronic signature.

So you have a copy, a copy of these terms will be emailed the next day.