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These terms are similar and standard for every fitness company. An updated one should be completed every year. 5 sections:

1. Gym Rules
2. Policies
3. Informed Consent/Waiver
4. Confidentiality
5. Media

Clients, read this page before participating in any fitness program/product. If any point needs clarification, talk to the company. Then, sign near the bottom of this page.

1. Back To Normal: When clients enter the gym, notice where everything is and how it is. Leave it in that same condition when finished. Put things back, turn everything off, and close the doors gently and lock them. The trainer will go over this. Look at the gym before leaving as a final check. If anything is forgotten, the client will get a reminder. A few will happen in the beginning when someone is new, but should not after.
2. Special Equipment: Do not use special equipment such as the cardio machines and power rack until the trainer has shown you how first. This will ensure safety and so it does not break it. If a client uses these special equipment without permission and breaks something, they will be responsible for the cost to fix it.
3. Common sense: Look around. Read things. Think how a decent gym person in any gym would conduct themselves, use it, and leave it for the next person.
4. Hygiene: Have clean hygiene. Wear clean clothes. Wear deodorant. This is expected in every gym.
5. Gym Ventilation: If needed, open the big door partially 1 feet. Close it when finished.
6. Food & Drinks: No food allowed. Drinks are ok.
7. Phone: Attend to your phone before or after your workout. Focus on your workout.
8. TV Volume: Maximum 15.
9. Violence: Not allowed.
10. Lack of adherence: Every gym has rules. Clients will be given reminders about necessary things. However, in any gym, any ongoing lack of adherence to the rules and common sense, they may be asked to leave.

GENERAL POLICIES

1. Payment: Required before or on the day any program/session starts.
2. Monthly Gym Membership Unlimited: The monthly gym membership is the same as most gyms. It is the clients’ responsiblity to use the monthly gym membership unlimited how they like. It’s how a 1 month Netflix subscription works. Watch 1 or 100 movies a month. The use is up to the client but the price remains the same. Normally, clients choose to use the gym 2-5 times a week.
3. Month Gym Membership Light: The above policy also applies to the monthly gym membership light. Also, this is a lower cost monthly gym membership where clients use the gym on 1 pre set day of the week. If you miss that day in the week, it cannot be replaced later. A miss is a miss.
4. Stop Exercise: Clients may stop exercise for any health reason. Clients must communicate this so the the trainer knows and to see what accommodations can be done.
5. Cancellation and Refund of All Programs/Sessions: Clients may cancel the contract within 1 week (7 days) of their purchase date to receive a remaining/prorated refund. Clients must notify within the first week (7 days) of the purchase date. After this date, client must complete all their purchased programs/sessions, or are they can forfeit it to the company, or it will expire within 3 months of the purchase date. Results come from commitment and overcoming challenges. Do not take the easy way out. There are no refunds for completed sessions with the trainer or completed time the trainer has already spent working on something customized for the client.
6. Purchase Expiry: All purchases must be used within 3 months of the purchase date; otherwise, they expire. This is a reasonable time like many other gyms.
7. One Health Exception: 1 exception to the policies is when there is a serious health situation and the client can no longer participate. We need proof with a doctor’s note. The client needs to let us know when this happens. We can adjust from the date we have been notified with a doctor’s note. We can adjust from that date and onward. We cannot adjust for the time that has passed.

POLICIES FOR SESSIONS WITH THE TRAINER

1. Late Cancellation/Reschedule/No Show: This policy is standard in the health and fitness industry. Client must provide 24 hour notice courtesy or by 9pm latest the day before the session with the trainer in order to cancel/reschedule a session, otherwise after that, it’s considered a late cancellation and the cost of that session will be charged, regardless of the reason. Companies need a reasonable amount of time (at least the day before by 9pm) to rearrange their day without loss. Client must show they are courteous by foreseeing their situation ahead of time to avoid these short notice cancellation/late cancellation/reschedule/no show charges. In some cases, it may not be possible to notify the day before for unexpected health reasons that happen the day of, so the client will be given 1 exception to this rule 1 time in a calendar year (January 1 – December 31). As long as client gives 24 hour notice or at least by 9pm the day before, that session can be rescheduled with no penalty. Being on top of it leads to no penalty. For no shows meaning a session was scheduled and the client did not notify as to any reason why they could not show up, this session is also charged. To be fair, if the trainer late cancels or reschedules a session after 9pm the day before the session for any reason, the client will get 1 additional session free at no cost. Trainer also gets 1 pass per calendar year.
2. No-show or Late Cancellations (This #2 policy relates to ICBC Active Rehab patients that is directly quoted from ICBC terms): ICBC does not pay for no-show appointments or late cancellations. In the case of a no-show or late cancellation, the Firm’s policies apply to the ICBC Customer. Note: If the Firm’s policies dictate that the ICBC Customer incurs a charge for a no-show appointment or late cancellation, the Health Care Practitioner must inform the ICBC Customer that ICBC will not reimburse this fee as it is being charged as a result of a Firm’s policy. The above policy (1. Late Cancellation/Reschedule/No show) also applies to ICBC Active Rehab patients as it does everyone else.
3. Session Punctuality: 5-10 minutes late is normal. If a client is late, that is on them so the session will not be extended and end at the original time. If the client is excessively late without notice, by half the session length or more, that is too late, and this will result in a forfeiture of a session meaning that session is charged. If the client anticipates running late, show courtesy and notify the company before the session starts.

I the client, give my consent to participate in the physical fitness assessment/program/product developed by Tee Live Fitness And Kinesiology (TLFAK). This will help determine and improve my physical fitness and program. Any health and fitness program has some health risks. TLFAK performs safe practices to minimize risks and that’s why for 12 years, nobody has even been moderately injured. I the client will do safe practices too. If anything feels unsafe, I will cease participation. I do not have medical problems other than those mentioned in the PARQ that would present any undue health risks.

I assume all risks during my tenure at TLFAK or with any of their products, and hereby release and hold harmless TLFAK from any and all health claims, suits, losses, or causes of action for damages, for injury/ death, including negligence, arising out of or related to my participation in any program/product offered by TLFAK.

I the client, understand that information collected by TLFAK will be used for health and fitness purposes. The information is confidential and will not be shared with anyone without my verbal or written consent, or in a medical emergency or if necessary, to achieve a safe and effective fitness program.

With your verbal or written consent, your photos and videos related to TLFAK, ONLY IF any are taken will be posted but not limited to our media platforms (website and social media, etc.) for promotional/educational purposes. If you are not comfortable with photos and videos, nothing will be taken. I the client, understand this.

To agree to the terms (January 8 2025 version), fill in the fields, and click “Submit”. This is your electronic signature.

Your copy of the terms will be emailed the next day.