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These terms are common in the health and fitness industry. Many are common sense. They also push the client to be serious which leads to results. 5 sections:

1. Gym Rules
2. Policies
3. Informed Consent/Waiver
4. Confidentiality
5. Media

Clients, will be directed to read this page before participating in any fitness program/product. If any point needs clarification, talk to the company first. Then, sign at the bottom of this page.

1. Back To Normal: When clients enter the gym, notice where everything is and how it is. It should be left in that same condition when finished. Put equipment back. The smith machine should be hooked at the highest height so tall clients do not bump their head on the bar. Turn everything off (lights, tv, and heater), close and lock the door. Spray and wipe the black exercise mat if using it. Do not unplug wires for the lights. There’s a red switch under the whiteboard for those lights. Look at the gym before leaving as a final check so it’s ready for the next person. If anything is forgot, client will get a reminder. If a client is getting regular reminders, pay closer attention and be more thoughtful in the gym.
2. Special Equipment: Do not use special equipment such as the cardio machines and power rack unless the trainer has shown you how first. This will ensure safety and so it does not break it. If a client uses these special equipment without permission and breaks something, they will be responsible for the cost to fix it.
3. Common sense: Think. Look around. Read things. How should a decent gym person in any gym conduct themselves, use it, and leave it for the next person?
4. Hygiene: Have clean hygiene. Wear clean clothes. Wear deodorant. Every gym and public space should be clean and have a neutral or nice scent.
5. Gym Ventilation: If needed, open the big door partially 1 feet. Close it when finished.
6. Food & Drinks: No food allowed in the gym. Drinks are ok for hydration.
7. Phone: Attend to your phone before or after your workout. Focus on your workout.
8. TV Volume: Maximum 15. Watch Youtube, Netflix, or Amazon Prime.
9. Door: When leaving, close the door gently and lock it.
10. Violence: Not allowed.
11. Lack of adherence: Every gym has rules. People will be given reminders if things are forgotten. However, any ongoing lack of adherence to the rules, the person may be asked to leave.

GENERAL POLICIES

1. Payment: Required before or on the day before any program/session starts.
2. Monthly Gym Membership: The monthly gym membership operates the same as most gyms. From the day Client starts the gym, they have 1 month to use the gym. For example, if Client starts on January 15, they have until February 14. In the 1 Month Unlimited Gym Membership, Client can use the gym as little or as much as they want. How much the client uses the gym is their responsibility. It’s how a 1 month Netflix subscription works. Watch 1 or 100 movies a month. The use is up to you in that time frame but the price remains the same. Ofcourse there are multiple factors, but how consistent a client uses the gym depends how important of a priority their health and fitness goals are, how motivated, and how committed they are. If you are unable to use the gym as much as you would like, you have 1 week (7 days) from the purchase date/first drop in date to request a prorated/remaining refund meaning what has not been used, but must be done within this time frame. After 1 week, the month will carry on until it’s complete. If you were not able to use the gym as much as you would like in the month and you let us know after the time has passed, nothing can be done about the past as that is not reasonable to notify the company after the time has passed and expect an adjustment. No gyms will adjust for this.
3. 1 Month Gym Light Membership: The above policy also applies to the 1 Month Gym Light Membership; however, this is a lower cost monthly gym membership allowing clients to use the gym on up to 2 pre set days of the week. If you miss those days in the week, they cannot be replaced later. A miss is a miss.
4. Stop Exercise: Client may stop exercise for any health reason. Notify Trainer why if necessary to be stopped to see what accommodations can be done. Listen to your body. You have a responsibility to communicate this information that only the trainer would know only when you communicate it.
5. Cancellation and Refund of All Sessions/Programs: Client may cancel the contract within 1 week (7 days) of their purchase date to receive a full refund/remaining refund/prorated refund for what they have not yet used. Client must notify within the first week (7 days) of purchase to receive this. After this date, client must complete all their purchased sessions or are they can forfeit it to the company or it will expire within 3 months of the purchase date. Results come from commitment and overcoming challenges. There are no refunds for sessions with the trainer or any time the trainer has already spent working on something that has been customized for the client because the work has already been done for that.
6. Program Purchase Expiry: All programs must be used within 3 months of the purchase date; otherwise, they expire. This is a reasonable amount of time to use them. The point of purchasing a program is to use of them right away and not delay. It is a good habit to act on fitness right away and this habit takes practice.
7. One Health Exception: There is 1 exception to many of the policies. That is when there is a serious health situation and the client can no longer participate. We need proof of this with a doctor’s note. The client also needs to let us know right away when this happens. It is rare that a client is unable to take 1 minute to communicate it us right away by phone, text, whatsapp, or email. People usually have their phones with them daily. We can make adjustments from the date we have been notified with a doctor’s note. We can adjust from that date and onward. This is reasonable because we were notified ahead of time of an understandable situation and it shows courtesy. We cannot retroactive adjust for the time that has already passed and no gyms will do this.

POLICIES PERTAINING TO SESSIONS WITH THE TRAINER

1. 24 Hour Session Cancellation/Reschedule/No Show: This policy is standard in the health and fitness industry. Client must provide 24 hour notice courtesy meaning by 8pm latest the day before the session with the trainer in order to cancel/reschedule a session, otherwise after that, the cost of that session will be charged, regardless of the reason. Companies need a reasonable amount of time (at least the day before by 8pm) to rearrange their day without loss. Client can notify the company by phone call, phone text, whatsapp, or email. Client must show they are courteous by foreseeing their situation ahead of time to avoid these types of short notice cancellation/reschedule/no show charges. In some cases, it may not be possible to notify the day before for unexpected health reasons that happen the day of, so the client will be given 1 exception to this rule 1 time in a calendar year (January 1 – December 31). As long as client gives at least 24 hour notice or at least by 8pm the day before, that session can be rescheduled with no penalty. For no shows meaning a session was scheduled and during that whole entire time of the session, Client did not notify as to any reason why they could not show up, this session is also charged. To be fair, if the trainer cancels or reschedules a session after 8pm the day before the session for any reason, Client will get 1 additional session at no cost. Trainer also gets 1 pass per calendar year.
2. Session Punctuality: Client should be ready for the session with the trainer at the time agreed. Occasionally, it is reasonable to be late 5-10 minutes. If Client is late, the session will not be extended and still end at the original time. If excessively late without any notice, by half the session length or more which is too late, this will result in a forfeiture of a session that is charged. If Client anticipates running late, show courtesy and notify the company before the session starts. Being on time most of the time shows you take this seriously. If you want serious results, your actions will show you are serious.
3. Cancellation and Refund of All Sessions/Programs: Client may cancel the contract within 1 week (7 days) of their purchase date to receive a full refund/remaining refund/prorated refund for what they have not yet used. Client must notify within the first week (7 days) of purchase to receive this. After this date, client must complete all their purchased sessions or are they can forfeit it to the company or it will expire within 3 months of the purchase date. Results come from commitment and overcoming challenges. There are no refunds for sessions with the trainer or any time the trainer has already spent working on something that has been customized for the client because the work has already been done for that.
4. Session Purchase Expiry: All sessions must be used within 3 months of the purchase date; otherwise, they expire. This is a reasonable amount of time to use them. The point of purchasing a program is to use of them right away and not delay. It is a good habit to act on fitness right away and this habit takes practice.
5. One Health Exception: There is 1 exception to many of the policies. That is when there is a serious health situation and the client can no longer participate. We need proof of this with a doctor’s note. The client also needs to let us know right away when this happens. It is rare that a client is unable to take 1 minute to communicate it us right away by phone, text, whatsapp, or email. People usually have their phones with them daily. We can make adjustments from the date we have been notified with a doctor’s note. We can adjust from that date and onward. This is reasonable because we were notified ahead of time of an understandable situation and it shows courtesy. We cannot retroactive adjust for the time that has already passed and no gyms will do this.

I, the client, give my consent to participate in the physical fitness assessment/program/product developed by Tee Live Fitness And Kinesiology (TLFAK). This will help determine and improve my physical fitness and program. Any health and fitness program has some health risks. TLFAK performs safe practices to minimize risks. If anything feels unsafe, I will cease participation. I do not have medical problems other than those mentioned in the PARQ that would present any undue health risks.

I assume all risks during my tenure at TLFAK or with any of their products, and hereby release and hold harmless TLFAK from any and all health claims, suits, losses, or causes of action for damages, for injury/ death, including negligence, arising out of or related to my participation in any program/product offered by TLFAK.

I, the client, understand that the information collected by TLFAK will be used for health and fitness purposes. The information is confidential and will not be shared with anyone without my verbal or written consent, or in a medical emergency or if necessary, to achieve a safe and effective fitness program.

With your verbal or written consent, your photos and videos related to TLFAK, ONLY IF any are taken will be posted but not limited to our media platforms (website and social media, etc.) for promotional/educational purposes. If you are not comfortable with photos and videos, nothing will be taken. I, the client, understand this.

To agree to the latest terms (November 11 2024 version), fill in the fields, and click “Submit”. This is your electronic signature. Thank you.

A PDF of the above terms will be sent to your email so you have a copy.